1. Introduction
This Privacy Policy sets out how y999game ("we", "us", "our", "the Platform") collects, uses, stores and protects the personal information you provide when you use our online gaming services. It applies to all users of the y999game platform, whether you are accessing through a web browser on your phone or laptop, or through the y999game mobile app available for download.
When we say "personal data" or "personal information", we mean any information that can identify you directly or indirectly — your name, contact number, email address, CNIC details, payment information and your activity on the platform all fall under this definition.
By creating an account with y999game, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform. This Policy should be read together with the Terms and Conditions available at y999game Terms and Conditions.
This policy is written in plain English. If any part is unclear, contact our support team via live chat before proceeding. Understanding your rights is important to us.
2. What Personal Data We Collect
The information we collect falls into three broad categories: information you give us directly, information generated automatically when you use the platform, and information provided to us by trusted third-party service providers during the verification process.
2.1 Information You Provide Directly
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Information | Full name, date of birth, CNIC number | Registration & KYC verification |
| Contact Information | Mobile number, email address | Registration |
| Payment Information | JazzCash / Easypaisa account number, bank account details, card information | Deposit & withdrawal setup |
| Verification Documents | CNIC copy, selfie, proof of address | KYC / identity verification |
| Support Communications | Chat transcripts, email correspondence | When you contact support |
2.2 Information Generated Automatically
When you use y999game, certain data is generated automatically as part of normal platform operation:
- Device type, operating system version and browser type
- IP address and approximate geographic location
- Session start and end times
- Games played, bet amounts, win and loss records
- Deposit and withdrawal transaction records
- Bonus claims and wagering activity
- Login history and account access logs
- Pages visited and features used within the platform
2.3 Information from Third Parties
In some cases we receive personal data about you from third-party service providers. This happens when you use a payment channel such as JazzCash or Easypaisa — the transaction reference and account identifier are shared with us by the payment processor to confirm a successful deposit or withdrawal. Identity verification services may also return a confirmation result along with the data points they checked against, so we can complete your KYC without storing the raw document longer than necessary.
3. How We Collect Your Data
We collect your personal information through the following channels:
- Account Registration: The details you enter when creating your y999game account — name, contact number, date of birth, email and password — are collected and stored at the point of registration.
- Identity Verification (KYC): When you are prompted to complete verification, documents you upload — such as your CNIC — are collected and processed by our verification partner before being stored in encrypted form.
- Deposits and Withdrawals: Payment details entered in the cashier are collected to process your PKR transactions and maintain a transaction record on your account.
- Platform Usage: As you browse, play games and interact with features, usage data is automatically collected by our platform systems and analytics tools.
- Customer Support: When you contact our support team via live chat, the content of those conversations is recorded and linked to your account for quality and dispute resolution purposes.
- Cookies and Similar Technologies: Our platform uses cookies and similar tracking technologies to maintain your session, remember preferences and analyse how the platform is being used. See Section 8 for full details.
4. Why We Use Your Personal Data
We only use your personal data when there is a clear and legitimate reason to do so. The table below sets out every purpose for which your data is used, along with the legal basis for that use.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your account | Identity, contact information | Contractual necessity |
| Processing deposits and withdrawals in PKR | Payment information, transaction records | Contractual necessity |
| Verifying your identity (KYC) | Identity documents, CNIC, selfie | Legal obligation & fraud prevention |
| Preventing fraud and money laundering | Transaction data, login history, IP address | Legitimate interest & legal obligation |
| Providing customer support | Contact info, support chat history | Contractual necessity |
| Sending service notifications | Email, mobile number | Contractual necessity |
| Sending promotional offers (where opted in) | Email, mobile number, betting preferences | Consent |
| Improving platform performance | Usage data, device data, session logs | Legitimate interest |
| Responsible Gaming monitoring | Gameplay activity, deposit frequency | Legitimate interest & user protection |
We do not use your personal data for automated decision-making or profiling in any way that produces legal effects or significantly affects you without human review being involved in the final outcome.
If you opted in to receive promotional communications and wish to opt out, simply contact live chat support or update your notification preferences in your account settings. Opting out of marketing will never affect your access to the platform.
5. How We Share Your Data
y999game does not sell your personal data to any third party, full stop. We share your data only where it is strictly necessary to operate the platform, fulfil our legal obligations or protect the interests of our users. The categories of third parties with whom data may be shared are listed below.
5.1 Payment Processors
To process deposits and withdrawals in PKR, your payment details and transaction amounts are shared with the relevant payment processor — JazzCash, Easypaisa, Raast or your bank — to the minimum extent required to execute the transaction. These processors are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing the specific transaction.
5.2 Identity Verification Partners
When you complete KYC verification, your identity documents and the data points extracted from them are shared with our third-party identity verification service provider for the purpose of authenticating your identity. This provider operates under a data processing agreement with y999game and may not use your data for any other purpose.
5.3 Fraud Prevention and Security Services
Certain technical information — including IP addresses, device fingerprints and account activity patterns — may be shared with specialist fraud prevention and platform security services to detect and prevent cheating, bonus abuse and financial crime. This sharing is carried out on the basis of our legitimate interest in maintaining a fair and secure platform for all users.
5.4 Legal and Regulatory Obligations
In circumstances where we are required by law, court order or competent authority to disclose personal data, we will comply with that obligation. Where legally permissible, we will notify the affected user before disclosing their data. Suspected financial crime, including money laundering, may be reported to relevant authorities without prior user notification.
y999game will never share your data with advertisers, data brokers, social media platforms or any other commercial third party for marketing or monetisation purposes.
6. How Long We Keep Your Data
We retain your personal data only for as long as it is necessary for the purposes it was collected, or as required by applicable legal and operational obligations. The key retention periods are as follows:
- Account Data: Retained for the lifetime of your account plus a minimum of five years after account closure, to meet financial record-keeping obligations.
- Transaction Records: All PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
- KYC Documents: Identity verification documents are retained for the duration of your account plus five years after closure. Uploaded document images may be deleted earlier once verification is confirmed, with only the verified result stored.
- Support Chat Logs: Retained for two years from the date of the conversation to support dispute resolution.
- Usage and Session Logs: Technical logs are retained for up to 12 months and then deleted unless they form part of an ongoing investigation or dispute.
- Marketing Preferences: Records of your consent or withdrawal of consent for marketing communications are retained for the lifetime of your account plus two years.
When data is no longer required, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.
7. How We Protect Your Data
Keeping your data secure is one of our core operational priorities. y999game implements a combination of technical and organisational security measures designed to protect your personal information against unauthorised access, loss, alteration or disclosure.
- Encryption in Transit: All data transmitted between your device and y999game servers is encrypted using TLS (Transport Layer Security). This includes login sessions, payment processing and any personal data submitted in forms.
- Encryption at Rest: Personal and payment data stored on our servers is encrypted at rest, meaning raw data is not accessible even if storage media were to be physically compromised.
- Access Controls: Access to personal data within the y999game organisation is restricted on a strict need-to-know basis. Staff members only have access to the data categories required for their specific role.
- Two-Factor Authentication: y999game's internal systems require multi-factor authentication for all staff access to systems that hold personal data.
- Regular Security Reviews: Our platform and infrastructure undergo regular security assessments to identify and address vulnerabilities proactively.
- Account Security on Your Side: You also play a part in keeping your data secure. Use a strong, unique password for your y999game account, do not share your login details with anyone, and contact support immediately if you suspect unauthorised access to your account.
No online system is 100% immune to security risks. While we take every reasonable precaution, we encourage all users to maintain strong personal account security habits as an additional layer of protection.
8. Cookies & Tracking Technologies
y999game uses cookies and similar technologies — including local storage and session tokens — to make the platform function correctly, keep you logged in during a session, remember your preferences and understand how users are interacting with different features.
8.1 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, process transactions, enable core platform features | No — platform cannot function without these |
| Functional | Remember your language preferences, game settings and display options | Yes — disabling may affect experience |
| Analytics | Understand which pages and features are most used, improve platform performance | Yes — via cookie preferences |
| Security | Detect and prevent fraud, bot activity and suspicious login patterns | No — required for account protection |
8.2 Managing Your Cookie Preferences
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to view, block or delete cookies. Please be aware that disabling functional or analytics cookies may affect your experience on the platform — some preferences may not be saved between sessions, for example. Strictly necessary and security cookies cannot be disabled without preventing the platform from functioning correctly.
y999game does not use third-party advertising cookies or share cookie data with ad networks or social media platforms.
9. Your Data Rights
As a user of y999game, you have the following rights in relation to your personal data. These rights can be exercised by contacting our support team via live chat or email at any time.
To exercise any of these rights, contact our support team. We will acknowledge your request within 72 hours and complete our response within 30 days. In rare cases involving complex requests, this period may be extended by a further 30 days with notice to you.
10. Children's Privacy
y999game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are 18 or older, and identity verification is used to check this where necessary.
If we discover that an account has been created by someone under the age of 18, the account will be permanently closed immediately and any balance will be returned to the payment method used for the most recent deposit. If you are a parent or guardian and believe a minor has created an account on y999game, please contact our support team immediately so we can resolve the situation promptly.
If you share a device with younger family members, please ensure your y999game account is always logged out when not in use and that your login credentials are not accessible to them.
11. Changes to This Privacy Policy
y999game may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make material changes to this Policy, the "Last Updated" date at the top of this page will be revised and, where the change is significant, we will notify registered users via their registered contact details or through a notice displayed on the platform at login.
Continuing to use the y999game platform after an updated Privacy Policy is published constitutes your acceptance of the updated terms. We recommend reviewing this page periodically. Archived versions of previous Privacy Policies are available on request by contacting support.
12. Contact Us
For any questions, concerns or requests relating to this Privacy Policy or how y999game handles your personal data, you can reach us through the following channels:
For data access, correction, deletion or portability requests, please include your registered email address and account username so we can locate your record quickly. We aim to acknowledge all privacy-related requests within 72 hours.
Our Commitments
Privacy Principles We Stand By
End-to-End Encryption
Every piece of data you submit — from your CNIC during KYC to your PKR transaction amounts — is encrypted in transit and at rest. Whether you are depositing via JazzCash or withdrawing to your bank account, your financial data travels under strong TLS encryption every time.
Minimal Data Collection
We only collect what is genuinely needed to operate your account, process your PKR payments and meet legal requirements. We do not collect extra personal details for convenience, and we do not build marketing profiles beyond the basic preferences you set yourself.
No Third-Party Advertising
Your data is never sold to, shared with or used by advertising networks, data brokers or social media platforms. The only third parties who see your data are payment processors handling your PKR transactions and our identity verification partner during KYC.
Strict Internal Access Controls
Within y999game, access to personal data is granted only to team members who genuinely need it for their role. Support staff can view account details relevant to your query; they cannot access unrelated data categories. All internal access is logged and reviewed.
Consent-Based Marketing
Promotional emails and SMS notifications are only sent to users who have explicitly opted in. You can change your marketing preferences at any time from your account settings or by contacting support — and opting out never affects your access to bonuses or the platform.
Regular Policy Reviews
This Privacy Policy is reviewed internally on a regular basis and updated whenever our practices change or new legal obligations apply. The "Last Updated" date at the top of this page always reflects the most recent review. We notify users of material changes proactively.